Are you running Business Applications on an HCL Domino Platform?
Intec can provide you with
Predictable monthly costs through defined offerings
Remove the cost and need for internal support resources
Eliminate on-site Hardware
High levels of performance monitoring
Unique server migration capabilities using our iMigrate product
Optimisation of architecture
Remove single point of reliance for application knowledge
The Intec Methodology
Step 1: Preparation
To host the existing application estate Intec work with you to find the most suitable provider, which can be an external provider or your own private cloud.
Featuring clustered dedicated servers and load balancers or choose shared multi-tenant hosting for a lower cost alternative we aim to reduce your administration to zero as we take care of all of the maintenance, backup and running of your server.
THE RELIABILITY OF YOUR INFRASTRUCTURE, AVAILABILITY OF YOUR APPLICATION AND SECURITY OF YOUR DATA IS VITAL – REST ASSURED YOU CAN HAVE COMPLETE CONFIDENCE WITH OUR SOLUTIONS.
The Intec Managed Application Hosting Service is backed by SLAs around the entire solution – from the hosting infrastructure to managing and supporting the application.
Under IBM, software licensing became complex and out-dated. HCL have worked hard to simplify the licensing model and make it easier to understand, maintain and control. Intec have a dedicated HCL Software licensing manager who can guide you and answer any questions you may have.
Step 2: Migration
Your current user community will be migrated along with Application Security settings intact.
Intec’s iMigrate migration tool will assist with the analysis and migration of applications and users to the new environment. iMigrate also manages security configuration on the new server. The future environment will be documented and agreed with you in preparation for the new server deployment.
The new HCL Domino server and Domain will be installed and prepared ready for applications to be migrated from the current environment. This includes configuring HCL best practice house keeping activities to ensure the server efficiency is optimum. Intec will work with you to ensure appropriate Back up procedures are in place and that consideration is given to recovery procedures in the event of a disaster.
Step 3: Application Familiarisation
Understanding the functional and technical details of the applications and environment is key to providing a high level of support to our customers.
Intec would take the approach of working closely with key people within your organisation to gain high level knowledge of the applications by filling out an Application Support Document for each supported Application. This template gives a basis for collecting ‘standard’ support information for each application based on internal knowledge – found through meetings with both key stake holders from the business and also any available technical personnel supporting the Infrastructure on a day to day basis.
Any existing Standard Operating Procedures would be reviewed and suggestions for improvement would be made. It is also usual to review previously recorded Help Desk problems to check for repeating problems and determine whether improvements to the applications can prevent similar problems in the future.
Step 4: On-Going Support
We will work with you to agree designated personnel authorised to raise a support call. Once the support request has been determined as related to the HCL Domino applications or infrastructure and information passed to Intec, it will be logged in our Help Desk system and assigned a “priority” in agreement with the end user according to the nature of the request and required fix time.
Through Intec’s ISO9001 accredited procedure for Support Call Management we can demonstrate the normal process of logging calls in the Intec Help Desk system, daily monitoring of open calls and escalation process. We provide a monthly report with comprehensive information relating to support logged in the period.
We’ve built a good relationship with HCL Business Partner Intec—we trust them to act as an extension of our own in-house HCL Domino development team, and they’ve already made a valuable contribution by helping us build APIs to integrate some of our existing applications with external services.
— PD Hook
Intec used their knowledge of HCL software licensing to work closely with Frost and Sullivan, identifying the most suitable worldwide model for us going forward and overcoming obstacles to secure the best deal.
— Front & Sullivan
We have found Intec to be a particularly helpful and knowledgeable Business Partner who have taken the time to gain a thorough understanding of our business and have consequently recommended and implemented solutions which are proving to be of significant benefit to us.
— Young's Seafood
Without Intec’s migration and support skills we would not have met critical business deadlines.
REGISTER NOW FOR A FREE OF CHARGE READINESS ASSESSMENT AND COST CALCULATION
Intec can create a unique service level agreement that meets your exact requirements. Our all-inclusive pricing model provides one monthly fee for all of your needs, allows you to manage to a budget, and provides the flexibility you need to adapt to changing requirements without penalty.
Contact us now for a free of charge readiness assessment and cost calculation.